Office Guard License Agreement

OFFICE GUARD SUBSCRIBER LICENSE AGREEMENT

Effective Date: June 1, 2025  ·  Last Updated: November 12, 2026

For subscriptions that began before November 12, 2026, these changes take effect 14 days after we notify you of them; until then, the version last updated July 13, 2026 applies.

This Subscriber License Agreement ("Agreement") is entered into between Office Guard, LLC ("Office Guard," "we," "us," or "our") and the individual or entity accepting these terms ("Subscriber," "you," or "your"). By accepting this Agreement through the applicable checkout, subscription or service-entry flow, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

1. Grant of License

Subject to your compliance with this Agreement and timely payment of all applicable fees, Office Guard grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Office Guard services — mailbox monitoring and warnings, checks on outgoing mail, encrypted send, and Office Guard Vault document storage, organization, sharing, comparison, review and integrity-verification features, whether provided separately or with Office Guard Realty or Office Guard Home (the "Services") — for your lawful personal, household or internal business purposes, as applicable to your plan, during the subscription term. The features available to you depend on your plan, your eligibility and each feature's availability; not every plan includes every feature.

2. Subscription and Fees

Paid, included, promotional and invited access are subject to their actual eligibility. Paid Services are billed as stated in your order or plan; Office Guard Realty subscriptions are billed per seat. Annual subscriptions are billed upfront. Where more than ten seats are purchased on one subscription, the per-seat price steps down by band as shown on the pricing page at the time of purchase. All fees are due in advance and are non-refundable except as required by applicable law.

Office Guard reserves the right to modify pricing with 30 days' written notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

2A. Subscriber Authority & Inbox Enrollment Rights

By accepting this Agreement, Subscriber represents and warrants that they have the legal right and authority to enroll all covered email accounts and inboxes under this subscription. Specifically:

• Individual Subscribers. If Subscriber is enrolling only their own inbox, they represent that they are the sole owner and authorized user of the enrolled email account.
• Authorized Representatives. If Subscriber is a broker, office manager, employer, or other authorized representative enrolling inboxes on behalf of other individuals, Subscriber represents and warrants that: (a) they have the legal authority to bind those individuals to this Agreement; (b) each covered individual has either expressly consented to enrollment or is subject to Subscriber's lawful authority as their employer or principal; and (c) Subscriber accepts full responsibility for obtaining, documenting, and maintaining any required individual consents in accordance with applicable law.

Individual Inbox Consent. Where the covered inboxes are not owned by the subscribing organization — such as individual agent email accounts in a real estate brokerage, independent contractor accounts, or personally owned professional email addresses — Subscriber is solely responsible for obtaining written consent from each affected individual prior to enrollment. Office Guard bears no liability for any claim arising from Subscriber's failure to obtain such consent.

Subscriber agrees to indemnify and hold harmless Office Guard from any claim, demand, or liability asserted by a covered individual arising from enrollment of their inbox without proper authority or consent.

3. Permitted Use

You may use the Services only for lawful purposes and in accordance with this Agreement. You agree not to:

• Share, resell, sublicense, or transfer your access credentials or license to any third party;
• Attempt to reverse engineer, decompile, or disassemble any component of the Services;
• Use the Services to transmit malicious code, spam, or unauthorized communications;
• Circumvent or attempt to circumvent any security or access controls;
• Use the Services in any manner that could damage, disable, or impair Office Guard's infrastructure.

4. Intellectual Property

All content, software, reports, and technology comprising the Services are the exclusive property of Office Guard or its licensors and are protected by applicable intellectual property laws. This Agreement does not convey any ownership interest in the Services. You may not copy, reproduce, modify, or create derivative works from any part of the Services without prior written consent from Office Guard. This ownership does not extend to the documents and other content you upload or otherwise provide.

5. Data and Privacy

In delivering mailbox monitoring, Office Guard checks the messages in each connected mailbox as they arrive and keeps only what the Mailbox Monitoring Notice at officeguard.co/privacy/mailbox describes. All such data is handled in accordance with that Notice and our Privacy Policy at officeguard.co/privacy, both of which are incorporated into this Agreement by reference. Office Guard Vault stores the files and forwarded content you choose to save to it, under the Vault Privacy Notice at officeguardvault.com/privacy, which is also incorporated into this Agreement by reference.

You are responsible for ensuring that your use of the Services complies with all applicable privacy and data protection laws, and for having the right to connect each mailbox you enroll. Obligations for regulated transactions are set forth in Section 10 of this Agreement.

5A. Office Guard Vault

You retain your rights in the documents and other content you provide. You grant Office Guard permission to host, store, reproduce and process that content only as needed to provide the features you request, maintain security and integrity, and comply with applicable law, as described in the Vault Privacy Notice. You must have authority to upload or share content and must review your recipients and permissions. Paying for a plan, organizing a family or administering a brokerage does not by itself grant access to another person's Private space. Brokerage sharing is controlled per transaction workspace by its agent; sharing includes its unrestricted items, and separate grants to named people must be managed separately. Recipients may retain downloaded copies after sharing is revoked.

Document comparisons, payment-change warnings and integrity records assist review; they do not establish that a document or payment instruction is authentic, lawful, complete or safe, do not replace independent verification, and are not legal advice. A Compare review acknowledgment records review of displayed changes; it is not an electronic signature or, by itself, acceptance of a transaction. Integrity checks can help identify changes to recorded content; they do not establish the truth of that content or promise admissibility or compliance with every recordkeeping obligation.

Subscription cancellation, loss of a paid entitlement, account closure and document deletion are separate actions. Vault's account access, export and retention rules are described in the Vault Privacy Notice. Ordinary closure normally permits sign-in, available export and reopening for 730 days, followed by the final notice and cleanup process; holds, locked records and Realty transaction records have different retention rules. Available account export does not include every record type. Keep independent copies of records you need, and contact support@officeguard.co about privacy requests or content outside the available export. Nothing here overrides rights that cannot lawfully be excluded.

6. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law or court order.

7. Disclaimers & No Guarantee of Absolute Security

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Office Guard does not warrant that the Services will be uninterrupted, error-free, or completely secure. No security solution eliminates all risk. Subscriber explicitly acknowledges that cybersecurity threats evolve rapidly and that the Services are defensive tools designed to reduce risk. Office Guard does not guarantee 100% eradication of phishing attempts, malware, or human error. Subscriber accepts that a residual risk of security incidents remains even when the Services are properly deployed and maintained.

Subscriber's sole remedy for any failure or deficiency in the Services is to request correction or to terminate the subscription in accordance with Section 11 below.

8. Limitation of Liability & Financial / Wire Fraud Exclusion

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OFFICE GUARD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES.

Financial & Wire Fraud Exclusion. Subscriber expressly agrees that Office Guard shall have zero financial liability for any financial losses, diverted funds, failed real estate closings, wire transfer fraud, escrow losses, or business interruption suffered by Subscriber or Subscriber's customers, clients, or patients — regardless of whether such losses arise from a phishing attack, business email compromise, social engineering, or any other cyber incident, and regardless of whether the Services were active at the time of the incident.

Subscriber acknowledges that wire transfer fraud and business email compromise are human-gatekeeping failures that no software product can fully prevent, and that Subscriber retains sole responsibility for maintaining independent voice-verification protocols for all financial or routing changes (see Section 9 below).

Liability Cap. Under no circumstances shall Office Guard's total cumulative liability to Subscriber for any direct operational claims, negligence, or system errors exceed the total dollar amount paid by Subscriber to Office Guard during the three (3) months immediately preceding the incident giving rise to the claim.

9. Client Responsibilities & Human Gatekeeping

Subscriber acknowledges that the effectiveness of the Services depends in part on Subscriber's own internal practices and compliance with the following obligations:

• Independent Wire Verification. Subscriber is strictly required to maintain internal voice-verification protocols for all financial transactions, wire transfers, routing changes, or escrow instructions. Subscriber acknowledges that relying solely on email communication for financial transactions constitutes a violation of safe business practices and that Office Guard bears no liability for losses arising from failure to independently verify such instructions by telephone or in person.
• Keeping Protection Connected. Subscriber shall keep each enrolled mailbox connected to the Services and shall not bypass, disable, tamper with, or ignore warnings generated by Office Guard. A mailbox that has been disconnected, or whose credentials have been revoked, is not protected, and no service-level commitment or liability on the part of Office Guard applies to it while it is disconnected.
• Incident Reporting. Subscriber shall promptly notify Office Guard of any suspected security incident, phishing compromise, or unauthorized access that may affect the Services or Subscriber's covered users.

10. Data Privacy & Regulatory Compliance

For mailbox monitoring, Office Guard does not keep the content of Subscriber's messages. What is checked, what is kept, and for how long are set out in the Mailbox Monitoring Notice at officeguard.co/privacy/mailbox, which is incorporated into this Agreement by reference. Office Guard Vault stores the files and forwarded content Subscriber chooses to save to it, as described in Section 5A and the Vault Privacy Notice.

Regulated Transactions. To the extent that Subscriber's use of the Services touches escrow, settlement, or other financial transactions, both parties agree to adhere to applicable federal data standards, including the Gramm-Leach-Bliley Act (GLBA) where it applies to real estate closings and financial service providers.

Subscriber is responsible for ensuring that its own use of the Services complies with all applicable privacy, data protection, and professional licensing laws in its jurisdiction and industry.

11. Indemnification

Subscriber agrees to indemnify, defend, and hold harmless Office Guard and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with Subscriber's use of the Services, Subscriber's violation of this Agreement, Subscriber's failure to maintain independent wire-verification protocols, or Subscriber's violation of any applicable law or third-party rights.

12. Term and Termination

This Agreement remains in effect for the duration of Subscriber's subscription. Subscriber may cancel at any time from the customer portal; cancellation takes effect at the end of the current billing period, and no notice period applies. Office Guard may suspend or terminate Subscriber's access immediately upon material breach of this Agreement or failure to make timely payment.

Upon termination, Subscriber's license to use the Services ceases immediately. Office Guard will retain Subscriber's data for 30 days following termination, after which it will be deleted in accordance with our data retention policy. This immediate end of the license and this 30-day deletion period do not apply to Office Guard Vault; Vault account access, export, retention and deletion follow Section 5A and the Vault Privacy Notice.

13. Governing Law and Disputes

This Agreement is governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising under this Agreement shall be resolved by binding arbitration in Atlanta, Georgia, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

14. Entire Agreement

This Agreement, including Section 5A (Office Guard Vault), together with the Office Guard Privacy Policy, the Mailbox Monitoring Notice, the Vault Privacy Notice, and any applicable order forms, constitutes the entire agreement between the parties with respect to the Services and supersedes all prior or contemporaneous understandings, agreements, representations, or warranties, whether written or oral.

15. Contact

Office Guard, LLC
1522 Alcovy Mountain Rd
Monroe, GA 30655
info@officeguard.co