Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Office Guard ("Company," "we," "us," or "our"), including mailbox monitoring and warnings, checks on outgoing mail, encrypted send, Office Guard Vault document storage, organization, sharing, comparison, review and integrity-verification features, whether provided separately or with Office Guard Realty or Office Guard Home, and related services (collectively, the "Services"). By subscribing to or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years of age to use the Services, except that members of a Family plan may be 13 or older, as described in Section 3, and a member under 18 uses the Services with the consent of the parent or legal guardian. If you use the Services on behalf of an organization, by accepting these Terms, you represent and warrant to have the legal authority to bind the organization.

2. Services

Office Guard provides subscription-based email protection services for real estate professionals and the offices that work with them, including law firms, accounting and tax practices, and other professional offices, and, under the name Office Guard Home, for individuals and families. The Services also include Office Guard Vault document storage, organization, sharing, comparison, review and integrity-verification features, whether provided separately or with Office Guard Realty or Office Guard Home. The specific features available to you depend on the plan you select (Guardian, Defender, or Vanguard; for Office Guard Home, Individual or Family; or, for Office Guard Vault, Vault Individual or Vault Family), on your eligibility, and on each feature's availability; not every plan includes every feature. We reserve the right to modify, update, or discontinue any feature of the Services with reasonable notice.

3. Subscriptions and Payment

Paid, included, promotional and invited access are subject to their actual eligibility. Paid Services are billed as stated in your order or plan; Office Guard Realty subscriptions are billed per seat. Subscriptions are available on a monthly or annual basis; annual subscriptions are billed upfront. Where more than ten seats are purchased on one subscription, the per-seat price steps down by band as shown on our pricing page at the time of purchase.

All fees are due in advance. Failure to pay may result in suspension or termination of your account. Prices are subject to change with 30 days' written notice. You are responsible for all applicable taxes.

Refunds are not provided for partial subscription periods except where required by applicable law.

Family plans. An Office Guard Home Family plan is purchased by one person, the organizer, and covers the organizer and up to four other people, the members, whom the organizer invites by email; further members may be added at the per-person price shown at the time of purchase. Each member accepts the invitation, holds their own account, connects their own mailbox and phone, and receives their own warnings. The organizer is billed for the plan and for any added members, may withdraw an invitation or remove a member at any time, and can see for each member only whether they accepted, whether their mailbox is connected, and how many warnings fired for them in the last thirty days, never the content, sender or subject of any message or text; a member may turn the warning count off, and the organizer cannot turn it back on. A member may leave the plan or delete their account at any time. When the organizer's plan ends, each member's coverage ends with it and the member's account continues on the free tier. Members must be at least 13 years old; an organizer who invites a person under 18 represents that they are that person's parent or legal guardian. These mailbox and warning provisions apply to Office Guard Home mailbox protection, not to Office Guard Vault file access; in an Office Guard Vault Family plan, each person's Vault permissions follow their actual role and entitlement.

Brokerage subscriptions. A brokerage may cover several mailboxes on one subscription, with each mailbox on the plan the brokerage assigns to it, and may change a mailbox's plan at any time. The brokerage is billed for the seats it purchases from the date of purchase, plus any mailboxes it adds beyond those seats; plan upgrades take effect and are billed pro rata immediately, and downgrades take effect at the start of the next billing period. If a brokerage subscription ends, coverage of its mailboxes continues to the end of the period already paid, after which each user may subscribe individually.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• Attempt to gain unauthorized access to any part of the Services or related systems;
• Reverse engineer, decompile, or disassemble any component of the Services;
• Use the Services to transmit malicious code, spam, or unsolicited communications;
• Resell, sublicense, or otherwise transfer access to the Services to any third party without our written consent;
• Interfere with or disrupt the integrity or performance of the Services.

5. Data and Privacy

In providing mailbox monitoring, we process the messages in a connected mailbox as they arrive and keep only what our Mailbox Monitoring Notice describes. Office Guard Vault stores the files and forwarded content you choose to save to it, under the Vault Privacy Notice. We handle all such data in accordance with our Privacy Policy, our Mailbox Monitoring Notice and, for Office Guard Vault, the Vault Privacy Notice, which are incorporated into these Terms by reference.

You are responsible for ensuring that your use of the Services complies with all applicable privacy and data protection laws, and for having the right to connect each mailbox you enroll.

5A. Office Guard Vault

You retain your rights in the documents and other content you provide. You grant Office Guard permission to host, store, reproduce and process that content only as needed to provide the features you request, maintain security and integrity, and comply with applicable law, as described in the Vault Privacy Notice. You must have authority to upload or share content and must review your recipients and permissions. Paying for a plan, organizing a family or administering a brokerage does not by itself grant access to another person's Private space. Brokerage sharing is controlled per transaction workspace by its agent; sharing includes its unrestricted items, and separate grants to named people must be managed separately. Recipients may retain downloaded copies after sharing is revoked.

Document comparisons, payment-change warnings and integrity records assist review; they do not establish that a document or payment instruction is authentic, lawful, complete or safe, do not replace independent verification, and are not legal advice. A Compare review acknowledgment records review of displayed changes; it is not an electronic signature or, by itself, acceptance of a transaction. Integrity checks can help identify changes to recorded content; they do not establish the truth of that content or promise admissibility or compliance with every recordkeeping obligation.

Subscription cancellation, loss of a paid entitlement, account closure and document deletion are separate actions. Vault's account access, export and retention rules are described in the Vault Privacy Notice. Ordinary closure normally permits sign-in, available export and reopening for 730 days, followed by the final notice and cleanup process; holds, locked records and Realty transaction records have different retention rules. Available account export does not include every record type. Keep independent copies of records you need, and contact support@officeguard.co about privacy requests or content outside the available export. Nothing here overrides rights that cannot lawfully be excluded.

6. Intellectual Property

All content, software, and technology comprising the Services are the exclusive property of Office Guard or its licensors and are protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Services. You may not copy, reproduce, or create derivative works from any part of the Services without our prior written consent. This ownership does not extend to the documents and other content you upload or otherwise provide.

7. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Office Guard does not warrant that the Services will be uninterrupted, error-free, or completely secure. No security solution eliminates all risk. You acknowledge that email threats evolve continuously and that the Services reduce — but cannot eliminate — the risk of a security incident.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OFFICE GUARD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO OFFICE GUARD IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Office Guard and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Services, your violation of these Terms, or your violation of any applicable law or third-party rights.

11. Term and Termination

These Terms remain in effect for the duration of your subscription. You may cancel at any time from your customer portal; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access immediately if you materially breach these Terms or fail to make timely payment.

Upon termination, your right to access the Services ceases immediately. We will retain your data for 30 days following termination, after which it will be deleted in accordance with our data retention policy. This immediate end of access and this 30-day deletion period do not apply to Office Guard Vault; Vault account access, export, retention and deletion follow Section 5A and the Vault Privacy Notice.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved by binding arbitration in Atlanta, Georgia, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

14. Contact

If you have questions about these Terms, please contact us at info@officeguard.co.